Dragon Lodge Terms and Conditions
1. AGREEMENT
The terms and conditions here together with your holiday booking confirmation received by email, comprise your agreement between Dragon Mountains Ltd TA Dragon Lodge and all those listed on the booking form. No contract exists until payment of deposit is received and processed.
2. BOOKING
Once Dragon Lodge has confirmed availability and sent the booking confirmation email, they will hold the accommodation for a period of 7 days, in which time they must receive a deposit of £100 for each person in the party. The total amount outstanding must then be paid in full 10 weeks prior to the arrival date. If the booking is made less than 10 weeks prior to arrival date then the full amount is due at the time of booking. It is your responsibility to check all details on your booking form at time of booking and inform Dragon Lodge of any mistakes or discrepancies. If for some reason you decide to change your details you must inform Dragon Lodge immediately and there may be an administrative charge to cover for pre-made arrangements by Dragon Lodge. The group leader is fully responsible for himself/herself and all other members of the group for all matters relating to the booking, thus he/she will be personally responsible for all monies outstanding from the members listed on the booking form. If there is, for any reason, a change to the group leader or a change in the party members, Dragon Lodge must be notified straight away and updated booking form must be signed off.
3. PRICE
The catered weekly prices stated are for 7 nights accommodation, breakfast for 7 mornings, afternoon tea and evening meal with wine for 5 nights (2 staff days off). Lunch is not provided. The self-catered weekly prices stated are for 7 nights accommodation. Prices do not include travel, transfers to and from any airport, lift passes, equipment hire, lessons, insurance, or childcare. At the time of printing our prices are true and correct, however we do reserve the right to increase or decrease the prices at any time.
4. AMENDMENTS TO YOUR BOOKING
If you wish to change your booking please contact us as soon as possible to discuss – we always do our very best to accommodate the change, but we cannot guarantee that we will be able to do so.
5. PAYMENT
Deposit payments of £100 per person are required on booking. An invoice for the final balance will be sent to you 12 weeks prior to your arrival date showing the remainder of the balance due on your holiday. This must be paid 10 weeks prior to your arrival date. If the final balance is not received within 10 weeks of your arrival date, Dragon Lodge reserves the rights to cancel the booking and any deposits paid will be forfeited. We will make every effort to contact you within this period but if payment is not made, Dragon Lodge reserves the right to re-book the chalet without further notice. In the event of a dishonoured payment the group leader will be contacted and asked to make payment by other means, failure to do this will result in the booking being cancelled.
6. CANCELLATION BY DRAGON LODGE
Dragon Lodges reserves the right to make alterations or cancel a booking entirely and refund all monies paid. Whilst Dragon Lodge will endeavour to make every effort that this does not happen, if it is completely unavoidable, Dragon Lodge will contact the group leader immediately. If this does happen we will endeavour to make alternative arrangements for the same value for accommodation if available or offer a full refund. Dragon Lodge accepts no legal liability and will pay no other compensation. No form of compensation or refund will be paid if a cancellation is caused by events amounting to Force Majeure (Force Majeure such as warfare, riots, civil unrest, terrorist activity, industrial dispute, weather, lack of snow, road closures, including access roads to Tignes, epidemics, natural or technical disasters, nuclear war or similar events out with our control.) For our Covid-19 related cancellation policy details see point 11 below.
7. CANCELLATION BY YOU THE CUSTOMER
Deposit payments are non-refundable. You or any member of your party may cancel your holiday at any time providing that the group leader makes the cancellation in writing/email. Dragon Lodge accepts no responsibility for non-delivery or non-receipt of the written cancellation. The date of the cancellation will be the date that Dragon Lodge receives the cancellation letter/email. Your deposit will be retained and cancellation charges levied as follows:
10 to 6 weeks before commencement of holiday : 50% of total holiday cost
6 to 4 weeks before commencement of holiday: 75% of total holiday cost
4 or less weeks before commencement of holiday: 100% of total holiday cost
For specific Covid-19 related cancellation policy details see point 11 below.
8. INSURANCE
It is a condition of booking that you have adequate travel insurance to cover you for the period while you are on holiday at Dragon Lodge. If you have no pre-existing policy, we recommend that you take out a policy at the same time that you book your holiday.
Your policy must at least include the following: –
1. Emergency Medical Expenses including, amongst other costs; ambulance charges and repatriation
2. Cancellation of your trip or Curtailment cutting short your trip
3. Personal Liability to include, amongst other liabilities; damage caused by your (or your party’s) negligence to the property in which you are staying and may not include a clause which restricts actions being taken against a travelling companion other than family and must include contractual liability of the party leader for the actions of his part
4. Travel and transfer delays which must include amongst other costs; additional costs incurred in the event of a delay
5. Pandemic and epidemic cover including coronavirus, including but not limited to additional costs if self-isolation is required during or following your stay
The policy must include the activities you are likely to do and in particular skiing and snowboarding on and off piste with or without a guide
The policy must cover the period from the date of booking to the last day of your trip and may not have a clause allowing the insurer to cancel the policy nor vary the terms usually following medical reasons unless there has been individual underwriting with specific terms.
Note:- There are of course other sections to a Travel Insurance policy such as Baggage and ski equipment, Legal Expenses, Personal Accident etc.
In the event that you fail to obtain suitable Travel Insurance we shall not be liable for any costs incurred or claims made against us due to your failure to comply with this term.
9. LIABILITY
Dragon Lodge does not accept any liability for or pay compensation for:
Any event or circumstance that Dragon Lodge could not foresee or avoid, amounting to Force Majeure such as issues related to the Covid 19 pandemic, warfare, riots, civil unrest, terrorist activity, industrial dispute, weather, lack of snow, road closures, including access roads to Tignes, epidemics, natural or technical disasters, nuclear war or similar events out with our control.
Any financial loss or damage to property suffered to you the customer other than due to negligence by the company.
Any temporary defect or stoppage in the supply of public services to the property, nor in respect of any equipment, machinery or appliance in the property or garden.
Delays, missed flights or resulting costs incurred by the client due to circumstances out of their control with regards to airport transfers. These circumstances can include but are not limited to, the following examples: Road traffic accidents causing delays, vehicle breakdown, severe weather conditions, deaths or accidents causing injury on the roads, unforeseen problems caused by other passengers or any action of a third party that damages vehicles.
Any cancellation, loss, delay or costs arising from or connected with adverse weather conditions, avalanche, landslides, snow conditions and the effect these have on the travel arrangements, accommodation or activities.
Any limitations imposed by the resort authorities, ski-lifts, the ski schools or the ski hire operator.
Any loss or damage or inconvenience caused to the customer if the chalet is damaged or destroyed before the start of the holiday, in such an event Dragon Lodges will endeavour to refund all sums previously paid in respect of the holiday.
Any personal injury or death to the customer for their duration of stay.
Dragon Lodge liability to the customer will never exceed the amount paid by the customer for their holiday.
10. BEHAVIOUR AND RESPONSIBILITIES
All guests should act in a manner as to not affect or disrupt the enjoyment of the other guests in the chalet, the neighbours or the local residents or have a negative effect on the reputation of Dragon Lodge. This includes excessive noise within the chalet. All guests must not threaten the condition of the chalet. There is a no smoking policy in all properties of Dragon Lodge. The chalet must be left in the same condition as it was at the start of your holiday. Dragon Lodge reserves the rights to recover from our customers the cost of breakages, damage, soiling or staining to accommodation or furnishings caused by the customers. If the behaviour of the customers seriously impairs the enjoyment of other paying customers then Dragon Lodge reserves the rights to refuse to further accommodate the guilty party and contractual agreement with said party will cease to exist.
11. COVID 19 SPECIFIC
If your booking is cancelled as a result of a Covid-19 Restriction* then we will provide you with the one of the following alternatives:
- A credit note to the full value of your booking payments made to be used at a future date within 24 months from the date of cancellation, subject to availability. You will just need to pay any unpaid balance, and any difference if the price for the new booking is higher.
- Or, a refund of all monies paid by you except for an admin fee equal to 1/2 the deposit paid per person – £50 p.p. If Covid-19 restrictions no longer apply at the time your booked holiday was due to take place and we are able to re-sell the accommodation to someone else, we will refund the admin fee also.
*Covid-19 Restriction mean any of the following applying at the date of cancellation/booked holiday:
Travel ban by UK government between UK to France: The UK Foreign & Commonwealth Office advise against travel for British nationals to Tignes, the Savoie region, or France in general (i.e. France added to UK “Red List”) – or
The UK Government has introduced quarantine requirements for vaccinated travelers returning from Tignes, the Savoie region, or France in general (i.e. France added to UK “Red List”) – that can not be mitigated by taking PCR tests on return – or
Travel ban by French government: The French Government introduces a travel ban for vaccinated UK nationals entering France for the purpose of tourism – or
The French Government introduces local or general lockdown measures which result in us being unable to operate.
NB – our COVID cancellation policy does not apply if you are forced to cancel your holiday due to being unable to travel because of contracting COVID OR having to self isolate due to close contact OR if you are not vaccinated or have not had the sufficient vaccine doses/booster OR if you do not book and provide the required tests, test results or entry/return documents. These are your responsibility – In these circumstances you would have to claim on your holiday insurance which we insist each guests has. In this circumstance we will however endeavour to move your booking to a later date, or if we can re-book the dates to another group refund you.